Terms & Conditions · Cold Lake Casino

These Terms and Conditions set out the agreement between you and Cold Lake Casino when you open an account, make a deposit or play any game on our site. We are based in Cold Lake, Alberta, and we have written these terms in plain language. Please read them carefully, together with our Privacy Policy, Cookie Policy, Bonus Terms, Responsible Play page, KYC and AML Policy and Underage Gambling Policy, all of which form part of this agreement.

1. Acceptance of These Terms

By registering an account, logging in or using any part of our service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, please do not register or use the site. Where a game, promotion or payment method has its own specific rules, those rules apply alongside these terms. If they conflict, the more specific rules take priority for that game, promotion or method.

2. Eligibility

You may only open and use an account with us if all of the following apply:

You are at least 19 years of age. This is our minimum age everywhere, even where local law would allow play at a younger age.
You are physically located in Canada, in a province or territory where online gambling with us is permitted by local law.
You are not prohibited from gambling by any law, court order or self-exclusion programme that applies to you.
You are acting on your own behalf and not for any other person or business.
You are not an employee, contractor or close family member of anyone involved in operating the site, where that would create a conflict of interest.

We operate in line with Canadian regulation and are regulated in the provinces that require it. It is your responsibility to make sure that online gambling is lawful where you are. We carry out identity, age and geolocation checks before any deposit is accepted, and we may refuse or close an account where we cannot confirm eligibility.

3. Account Registration and the One-Account Rule

To play for real money you must register an account and give accurate, complete and current information, including your legal name, date of birth, residential address and email address. You must keep these details up to date.

Each person may hold only one account. The same rule applies to households, shared devices and shared payment methods where we reasonably believe multiple accounts are controlled by one person.
If we find duplicate accounts, we may close all but one, void bonuses and related winnings, and return remaining deposits after verification.
You are responsible for keeping your login details private. Activity on your account is treated as your activity unless you tell us promptly that your details have been compromised.
Accounts may not be sold, transferred, lent or shared.

4. Deposits and Withdrawals

All accounts are held and all transactions are made in Canadian dollars (CAD). We do not charge casino fees on deposits or withdrawals, although your bank or payment provider may apply its own charges.

Deposits. The minimum deposit is C$20. We currently accept Interac e-Transfer, Mastercard, PayPal, Paysafecard, MuchBetter, Flexepin, Bank Wire or Transfer and Neteller. Cryptocurrency payments are not available on accounts registered for play in Canada. Deposits must come from a payment method registered in your own name.

Withdrawals. The minimum withdrawal is C$20. Withdrawals are paid by Interac e-Transfer or Neteller. The maximum is C$5,000 per Interac transaction. Where a withdrawal is paid by bank transfer, the maximum is C$50,000 per transaction. Most withdrawals are processed within 1 to 4 hours once approved, and bank wire payments can take up to 12 hours. Your provider may take additional time to show the funds.

We will normally pay a withdrawal back to the method used to deposit, where that method supports withdrawals.
Your account must be fully verified before a withdrawal is released.
Deposits must be used for play. We may decline withdrawals of deposits that have not been played through, where we suspect the account is being used to move money rather than to play.
We may delay a payment while we complete security, verification or anti-money laundering checks.

5. Bonuses and Promotions

Bonuses, including our first-deposit welcome offer, are optional and are governed by our Bonus Terms and by the specific terms displayed with each offer. Please read them before you opt in. Bonus funds cannot be withdrawn until the applicable wagering requirements have been met.

6. Game Rules, RNG and Live Games

Each game has its own rules and payout information, available within the game. By playing, you accept those rules. Outcomes in our digital games are decided by random number generators supplied by our game providers and designed to produce fair and unpredictable results. Live dealer games are run from studios by trained dealers and the result shown on the live stream is final.

Malfunctions void all pays and plays. If a game, server or network fault causes an incorrect result, display or balance, any affected plays and payouts are void. Where possible we will return the stake for an affected round. If a connection drops during a game, the round will usually be completed or restored as recorded on the provider's server, and that record is final.

7. Fair Play and Prohibited Conduct

We want every player to have a fair experience. You must not:

Use bots, scripts, software or any automated method to play.
Collude with other players or share information to gain an unfair advantage in any game.
Exploit errors, bugs or weaknesses in our games or systems; you must report them to us instead.
Use stolen, borrowed or unauthorised payment methods, or carry out chargebacks without good reason.
Use VPNs, proxies or other tools to hide your location or identity.
Engage in money laundering, fraud or any other unlawful activity.
Abuse, threaten or harass our staff or other players.

If we reasonably believe you have broken these rules, we may suspend or close your account, void affected winnings and bonuses, withhold funds while we investigate and, where required, report the matter to the relevant authorities.

8. Intellectual Property

The Cold Lake Casino name, logo, site design, text, graphics and software, together with content licensed from our game and service providers, are protected by intellectual property laws. You may use the site for your own personal, non-commercial entertainment only. You may not copy, reproduce, modify, distribute or create works based on any of this material without our written permission.

9. Limitation of Liability

We provide our site and games on an as available basis. To the extent permitted by law, we are not liable for:

Losses arising from your use of the site or your gambling activity.
Interruptions, delays or errors caused by your device, internet connection or matters outside our reasonable control.
Indirect or consequential losses, including loss of profit, data or opportunity.

Nothing in these terms limits liability that cannot be limited under Canadian or provincial law, including for fraud or for our own negligence where the law does not allow exclusion.

10. Account Suspension and Closure

You can close your account at any time by emailing us. We may suspend or close an account if we are required to by law, if you breach these terms, or if we have reasonable concerns about your wellbeing or the integrity of your play. When an account is closed, any legitimate balance will be returned to you after verification, less any amounts that are voided under these terms.

11. Complaints and Dispute Resolution

If you are unhappy with any part of our service, please email support@coldlakecasino.app with your username, the date and time of the issue and a clear description. We will acknowledge your complaint and aim to give you a full response as quickly as possible. If you are not satisfied with our final response, you may refer the matter to the regulatory body or dispute resolution service that applies in your province, where one is available. We keep complete records of transactions and game rounds, and these records are used to resolve disputes.

12. Changes to These Terms

We may update these terms from time to time to reflect changes in law, regulation or our service. We will publish the updated version on this page and, for material changes, notify you by email or when you next log in. Continuing to use the site after changes take effect means you accept the updated terms. If you do not agree, you may close your account and withdraw your balance.

13. Governing Law

These terms are governed by the laws of Canada and the laws of the province or territory in which you reside, as they apply to online gambling. Any dispute will be dealt with by the courts or competent bodies of that jurisdiction, unless the law requires otherwise.

14. Contact Us

We provide support by email only. For general questions and complaints, write to support@coldlakecasino.app. You can also reach us at help@coldlakecasino.app or mail@coldlakecasino.app.