Help centre

Who can play at Cold Lake Casino?

We welcome players across Canada who are 19 or older. Every new account completes KYC and geolocation checks before the first deposit.

Is Cold Lake Casino regulated?

We operate in line with Canadian regulation and are regulated in the provinces that require it. We follow strict identity, location and responsible gaming checks for every player.

How can I deposit?

You can deposit with Interac e-Transfer, Mastercard, PayPal, Paysafecard, MuchBetter, Flexepin, Bank Wire / Transfer or Neteller. The minimum deposit is C$20.

How fast are withdrawals?

Most withdrawals arrive in 1 to 4 hours. You can withdraw by Interac e-Transfer or Neteller, from a minimum of C$20, and Interac withdrawals are capped at C$5,000 per transaction.

Do you charge fees?

No. We charge no casino fees on deposits or withdrawals.

Where can I see the welcome offer?

Offer details appear once you sign in or register. Full terms are always shown before you opt in, so you can decide with all the facts.

How do I contact support?

Email support@coldlakecasino.app, help@coldlakecasino.app or mail@coldlakecasino.app. All three reach the same team, and we usually reply within 24 hours.

What tools help me stay in control?

You can set deposit, wager and stake limits, turn on reality checks, take a break from 24 hours to 6 weeks, or self-exclude. Limit decreases apply instantly, while increases take 24 hours.