Privacy Policy

At Cold Lake Casino we respect your privacy and handle your personal information carefully. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices and rights you have. It applies to everyone who visits our site or holds an account with us, and it is written with Canadian privacy law in mind.

Information We Collect

We collect only the information we need to run a safe, lawful and enjoyable service:

• Identity and contact details: your name, date of birth, residential address, email address and username.
• Verification information: copies of identity documents, proof of address and, where required, information about the source of your funds.
• Financial information: details of your deposits, withdrawals and payment methods. We do not store full card numbers on our own systems; these are handled by our payment processors.
• Gameplay information: games played, stakes, wins, losses, bonus activity and session times.
• Technical information: IP address, device type, browser, operating system and approximate location, used for security and geolocation checks.
• Communications: emails you send us and our replies.
• Responsible play settings: limits, cooling-off periods, self-exclusion choices and self-assessment results.

Why We Collect It and How We Use It

We use your information to:

• Create and manage your account and provide our games.
• Confirm your identity, your age and that you are located where play is permitted.
• Process deposits and withdrawals in Canadian dollars.
• Meet our legal duties, including anti-money laundering, fraud prevention and record keeping.
• Support responsible play by applying your limits and identifying signs of harmful gambling.
• Answer your questions and handle complaints.
• Improve our site, games and service.
• Send you marketing, where you have agreed to receive it.

Legal Bases for Processing

We process personal information on the following grounds:

• Consent: you agree to our collection and use of your information when you register, and you can withdraw optional consents, such as marketing, at any time.
• Contract: we need your information to provide the service you have signed up for.
• Legal obligation: we must verify identity and age, keep records and report certain activity under Canadian law.
• Legitimate interests: such as keeping our site secure, preventing fraud and improving our service, provided these interests do not override your rights.

Who We Share Your Information With

We never sell your personal information. We share it only where needed, and only with parties bound to protect it:

• Payment providers that process your deposits and withdrawals.
• Identity verification and geolocation providers that help us confirm your age, identity and location.
• Game and platform providers that deliver our games and record game results.
• Service providers such as hosting, email, security and analytics suppliers.
• Regulators, law enforcement and other authorities where the law requires it.
• Professional advisers such as auditors and legal counsel, under confidentiality.

Cookies

We use cookies and similar technologies to keep the site working, remember your preferences and understand how the site is used. Please see our Cookie Policy for full details and to learn how to manage your choices.

Data Security

We protect your information with encryption in transit, restricted access for staff on a need-to-know basis, secure hosting and regular security reviews. Please help us by choosing a strong password, keeping it private and logging out on shared devices. If we become aware of a breach that poses a real risk of significant harm, we will notify you and the relevant authorities as required by law.

How Long We Keep Your Information

We keep personal information only for as long as we need it for the purposes described here. Account, transaction and verification records are kept for the period required by anti-money laundering and gambling laws, even after your account is closed. Self-exclusion records are kept so that we can continue to honour your choice. When information is no longer needed, we securely delete or anonymise it.

Your Rights

Subject to the law, you have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Request deletion of information we no longer need or are not legally required to keep.
• Object to or withdraw consent for certain uses, such as marketing.
• Complain to the privacy commissioner that applies to you if you are not satisfied with how we handle your request.

To make a request, email mail@coldlakecasino.app. We may ask you to confirm your identity before we respond, and we will reply within the time allowed by law.

Marketing Choices

We will only send promotional emails or messages if you have agreed to receive them. You can change your marketing preferences in your account settings or use the unsubscribe link in any marketing email. We do not send marketing to anyone who is self-excluded or on a cooling-off break.

International Transfers

Some of our service providers may store or process information outside Canada. When this happens, we use contracts and safeguards to make sure your information receives a level of protection comparable to that required in Canada. Information held outside Canada may be subject to the laws of that country.

Legal Age

Our service is only for people aged 19 and over. We do not knowingly collect information from anyone under 19. If we discover that we have, we will close the account and delete the information unless we are required to keep it.

Changes to This Policy

We may update this policy from time to time. The current version will always be posted on this page, and we will tell you about significant changes by email or when you log in.

Contact

For privacy questions or requests, email mail@coldlakecasino.app. For general support, contact support@coldlakecasino.app.